Terms & Service

1. Terms:

• Customers are kindly requested to carefully read the terms of use and sales conditions before placing orders online, via phone, or when using this website.
• The e-commerce website https://inoxsapai.com/ is owned and managed by SAPAI Co., Ltd. The terms of use, purchase conditions, any modifications or supplements, along with our privacy policy, constitute a legally binding agreement between the customer and www.inoxsapai.com. This agreement applies to any account on the website, as well as any orders placed through https://inoxsapai.com/ and via phone.
• By using this website, customers agree to this agreement. If customers do not agree with the obligations outlined in this agreement, please do not use the website, place orders, or use SAPAI products.

2. Conditions:

• To use the e-commerce website www.inoxsapai.com, customers must be at least 18 years old or access the website under parental or legal guardian supervision.
• During registration, customers agree to receive promotional emails from the website. If they do not wish to continue receiving emails, they may opt out by clicking the link at the bottom of any promotional email.

3. User Content:

• Customers must register accounts with accurate personal information and update it in case of any changes. Each visitor is responsible for their password, account, and activity on the website.
• Customers own and control the content they submit. Content must be appropriate, not violate this agreement, and not harm any individual or organization.
• Customers must indemnify SAPAI for any claims related to their content. SAPAI is not responsible for any content submitted by customers or third parties.
• Customers must notify us if their account is accessed without authorization.
• We assume no responsibility, directly or indirectly, for any damages or losses caused by customers’ non-compliance.
• All website content and customer feedback are our property.
• If any false information is detected, we will immediately suspend the customer's account or take other measures in accordance with Vietnamese law.

4. Conditions of Use:

• Customers must not violate the copyright of https://inoxsapai.com/ or restrict, interfere with, or prevent others from accessing the website.
• Customers must obtain prior written consent from us before copying, printing, renting, leasing, lending, selling, using, modifying, distributing, or reposting any content from www.inoxsapai.com for any purpose; or using website content for any commercial exploitation, interfering with website security or resources, or uploading harmful files or viruses.

 5. Information on the Website:

a. Disclaimer:

• The website provides products "AS IS" and "AS AVAILABLE." SAPAI is not responsible for ensuring that the website meets all customer requirements or that access is uninterrupted, secure, or error-free. SAPAI is not liable for outcomes or effects arising from the use of the website.
• Customers must accept that all information obtained through this website may carry risks, and customers assume full responsibility for any damage affecting their computer systems.

b. Links:

• https://inoxsapai.com/ may provide links to other websites, including advertising companies, which SAPAI does not control. These links are provided for user convenience and are not verified by SAPAI regarding content, products, or services on third-party websites.

c. Purchase:

• SAPAI may change or discontinue product prices, terms, or any website content without prior notice. We make every effort, but cannot guarantee that website prices and descriptions are completely accurate.
• If a product described on the website differs from what the customer receives, including packaging discrepancies, customers may return it if unused, undamaged, and in accordance with our return policy.
• SAPAI reserves the right to cancel any order corrections at any stage, even after card payment.
• Payment is prioritized before order confirmation. SAPAI may request additional information and may cancel or limit orders at any time after ordering.
• Once the order is completed, and purchase confirmation and payment information are submitted, we will promptly identify the ordered products and proceed with delivery.
• All items are generally in stock. We will notify customers if the ordered product is unavailable and may suggest a replacement of equivalent quality and value.

d. Safe and Convenient Payment:

• Buyers may choose from the following payment methods:
• Direct payment (buyer receives goods at the seller's address)
• Cash on Delivery (COD)
• Bank transfer

e. Shipping and Risk:

• SAPAI will add shipping fees to the order unless otherwise noted.
• SAPAI will use commercial carriers for delivery in a reasonable timeframe after receiving a successful order.
• Delivery times are estimates and not guaranteed.
• Available stock may be limited, and some products may not be ready for immediate delivery. Products will be shipped when available.
• If an order is delayed, SAPAI will attempt to contact the customer within 30 days.
• If SAPAI cannot contact the customer or the customer no longer wishes to receive the product, we will cancel the order and issue a refund within 14 business days if payment was made via bank transfer.
• SAPAI is not responsible for any loss, damage, cost, or liability due to shipping or delivery delays.
• SAPAI reserves the right to cancel orders if deemed reasonable.

f. Return Policy:

• SAPAI will refund customers when products are returned or orders are canceled within 30 business days of receiving the returned product, provided the product is unused, undamaged, and retains original seals and packaging.
• For uncertainties regarding returns, customers may contact customer service for assistance.

g. Electronic Signature:

• All electronic information, notices, or agreements on the website are delivered via electronic means, including email, and are legally equivalent to written documents and signatures.
• Customers express acceptance by clicking “PLACE ORDER,” “REGISTER,” or similar links, creating a legally binding electronic signature and entering into a binding contract within the scope of applicable law.

h. Contact:

• Customers must ensure that all provided contact information is accurate. Customers agree to receive calls, emails, voicemail, and automated calls (including text messages) on behalf of SAPAI regarding this agreement. SAPAI is not responsible for any charges incurred by the customer.
• SAPAI may contact customers via email, shipping address, mail, phone number, or other lawful channels.
• Customers must notify SAPAI within 30 days of any changes to contact information through customer service.

i. Limitation of Liability:

• Customers understand and agree that SAPAI is not liable under any circumstances for any loss, including loss of use, profit, data, advantage, substitute service costs, or any indirect, incidental, or consequential damages.

j. Indemnification:

• All information provided by customers through the website, privacy rights, complaints, or claims related to providing personal information to SAPAI are not owned by the customer.
• If customers violate this agreement, they must indemnify SAPAI for all legal liabilities, losses, claims, disputes, damages, and expenses, including attorney fees, litigation costs, and any other damages.

k. Remedies:

• In the event of any violation or potential violation of this policy by customers, we may require prevention or mitigation measures.
• Nothing in this agreement prevents SAPAI from pursuing available remedies. Delays do not waive SAPAI’s rights to enforce any provision. Any cancellation requires SAPAI’s written consent.

l. Website Termination:

• Customers agree that SAPAI may suspend or terminate the website or customer access at any time for any reason deemed appropriate without prior notice. SAPAI is not responsible to customers or third parties for the consequences of such termination or suspension.
• Upon termination of access or use, this agreement remains effective as per the termination decision.

m. Additional Terms:

• SAPAI may modify or supplement this agreement at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

n. Third Parties and Assignment:

• SAPAI may authorize, assign, or lease any rights or obligations under this agreement to third parties.

• This agreement supersedes any prior terms, oral or written notices, or other forms of communication.