Return policy

1. Order Cancellation:

INOXSAPAI allows customers to cancel orders placed on the website https://inoxsapai.com/ according to our policies.
If you wish to cancel an order, please contact our Customer Care/Hotline at 034 213 2268 for assistance.

2. Commitment to Exchange/Return:

If you are not satisfied with an order purchased from INOXSAPAI, please submit a request using the Exchange/Return Form, along with the invoice or delivery note, within 10 days from the delivery date.
Before requesting an exchange/return, please carefully review the conditions below. If you cannot meet all the requirements, INOXSAPAI reserves the right to refuse the exchange/return request.

3. Exchange/Return Form:

4. Conditions for Exchange/Return:

Customers are eligible for exchange/return only if all conditions below are met.
Products must remain in new, unused condition and retain their original state upon receipt.
If products are no longer in their original condition (e.g., opened or tested), exchanges/returns are only accepted under these circumstances:

5. Exchange/Return Procedure:

Properly pack the items for exchange/return.
Include all accessories, manuals, warranty cards, and promotional items (if any) in the original manufacturer packaging. If the original packaging is unavailable, alternative packaging may be used.
Ensure the package matches the condition of the items when received—no dents, scratches, or damage.
Submit the package with the invoice or delivery note and the completed Exchange/Return Form to the shipping carrier.

6. Non-Returnable Items:

Products that do not meet the above exchange/return conditions.
Custom-made products or items marked as non-returnable on the website https://inoxsapai.com/
or product information pages.
Promotional items included with a product must be returned in full to receive a full refund. If not returned, the refund will be reduced by the value of the missing promotional items. Gifts given for customer appreciation do not need to be returned.

7. Exchange Fees:

Exchanges are FREE when shopping at www.inoxsapai.com. However, if the exchange is for personal reasons (e.g., color preference, size change), customers are responsible for shipping costs to return items to INOXSAPAI.

8. Limitation of Liability:

INOXSAPAI provides product consultation and information. Customers are responsible for selecting products and bear full responsibility for their purchasing decisions.